Page 5 - AAA Magazine – AAA Ohio Auto Club – January 2019

AAA Names Its Top Travel Suppliers
AAA Travel, one of the largest leisure travel agencies in North America, hosted its annual conference in October focusing on the forces shaping the future of the travel industry, from technological advancements to evolving consumer expectations.
“We are seeing a convergence of concepts that impact our business, like an expansion of travel planning resources and channels; increasing ease of access for members, which is not limited to technology; and the transformative nature of travel experiences,” said Bill Sutherland, senior vice president, AAA Travel. “AAA members trust us to understand and handle all of the diverse inputs that are at play in vacation planning, including providing expertise on destinations, finding the best value, recommending quality accommodations, and delivering braggable experiences.”
During the conference, AAA also presented leading travel industry suppliers with prestigious Partner of the Year awards in 14 categories. These highly coveted awards recognize the partners’ commitment to providing AAA travel agents and members with exemplary travel services in their respective product categories.
2018 Partner of the Year Awards
A Few Things to Know About Emergency Road Service
Purpose of Service
Under AAA membership, emergency roadside service will be provided without charge from the nearest available AAA contracted provider. Your service call will include a trip to the disabled vehicle where the service operator will attempt to make your vehicle operable. If your vehicle cannot be made operable, it will be towed to your choice of repair facilities.
Who May Obtain Service
AAA service is available to a member who is driving or riding in a qualified vehicle that becomes disabled. The member will be required to present a valid membership card or dues receipt and qualified identification in his/her name at the time AAA service is rendered. When a valid membership identification is not presented at the time of service, the member may be required to pay to the independent contract station the commercial rate for services rendered. A receipt in the name of the individual being serviced must be presented to the club for adjustment. The member must absorb the cost at the time of service. Other membership benefits are still available.
Each Classic, Plus, or Plus RV member is entitled to four service calls per membership year. Each Premier member is entitled to five service calls per membership year. Service can still be provided after four calls, but the member must absorb the cost at the time of service. Other membership benefits are still available.
Extreme Conditions
The club always attempts to provide prompt assistance,
but circumstances beyond our control may cause a delay in service. Heavy demands for service during unusual conditions are sometimes unavoidable. Extreme weather conditions – snow, rain, ice, heat, wind, fog, etc. – result in service requests far beyond the normal and create extraordinary traffic, which might slow service response. During these times, the club reserves the right to render service on a priority basis, providing service to vehicles on streets and highways first.
As equipment becomes available, service will be provided to vehicles at home or parked off the street.
AAA Ohio’s complete scope of service guidelines can be found at Ohio.AAA.com/ers/services/scope-of-service.html. Watch for more scope of service guidelines in the next issue of AAA Magazine.
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