Page 58 - The Magazine of AAA Ohio – January 2020

Effective Jan. 1, 2020, AAA Ohio Auto Club is pleased to announce David McMullen as the new president and CEO.
AAA experts share their views on AAA today
I am honored to be afforded the opportunity to lead AAA Ohio Auto Club as its new president and CEO, and am extremely energized by what the future holds for the organization. Having worked with two AAA clubs over the course of my career, I’ve gained an appreciation for the iconic AAA brand and its
strong commitment to members, employees and the community.
First, I’d like to extend a sincere Thank You to AAA Ohio Auto Club’s more than 760,000 members, spanning 38 Ohio counties, who rely on the safety, security and peace of mind that is synonymous
with AAA membership. AAA is the most highly recommended roadside assistance organization
in the U.S. That’s no small feat, and such an accomplishment would be impossible to achieve without the loyalty of the 60 million AAA/CAA members.
Since the announcement of my new role as president and CEO, one of the most frequent questions asked of me has been, “What are your top priorities for Ohio Auto Club, its members and employees?” My answer consists of three primary areas: continued membership growth, emergency roadside total satisfaction, and enhanced member awareness of our valuable products, services
and discounts. Every decision we make must positively impact our members. The service aptitude, compassion and member-first mentality of our 550 Ohio Auto Club employees demonstrates why one out of every four households has at least one AAA member.
To our members, we are committed to being there when you need us, whether that means rescuing you by the side of the road, arranging your next great travel adventure, repairing your vehicle, keeping you informed of important traffic safety news or protecting you and your assets with competitive insurance products. Whether you’re
a new or existing member, I encourage you to explore the value of your membership. I’m confident
David McMullen
President & CEO, AAA Ohio Auto Club
that in doing so, you will find even more reasons to make AAA part of your household.
Our passion is our members.
As a not-for-profit organization, annual membership dues contribute to investments in service delivery
as well as products our members find relevant and essential in their daily lives. Looking forward, we
will continue to measure the value of our services against the highest standards to ensure AAA, the largest motor club organization in America, delivers exceptional experiences every time.
– David McMullen
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