Page 5 - AAA Magazine – AAA Ohio Auto Club – May 2019

A Few Things to Know About Emergency Road Service
Purpose of Service
Under AAA membership, emergency roadside service will be provided from the nearest available AAA contracted provider. Your service call will include a trip to the disabled vehicle where the service operator will attempt to make your vehicle operable. If your vehicle cannot be made operable, it will be towed to your choice of repair facilities.
Who May Obtain Service
AAA service is available to a member who is driving or riding in a qualified vehicle that becomes disabled. The member will be required to present a valid photo ID, valid membership card or dues receipt and qualified identification in his/her name at the time AAA service
is rendered. When a valid membership identification
is not presented at the time of service, the member
may be required to pay to the independent contract station the commercial rate for services rendered.
A receipt in the name of the individual being serviced must be presented to the club for adjustment consideration.
Each Classic, Plus, or Plus RV member is entitled to four service calls per membership year. Each Premier member is entitled to five service calls per membership year. Service can still be provided after four calls, but the member must absorb the cost at the time of service. Other membership benefits are still available.
Service Limitations and Exclusions
Service will not be rendered when the disabled vehicle cannot be safely reached and properly
serviced without damage to either vehicle. Service will not be provided if doing so exceeds Department of Transportation limits or towing specifications.
The following services are specifically not covered:
A) Vehicles not accessible from a regularly traveled and maintained public roadway.
B) Shoveling snow from around the vehicle or clearing a road or driveway.
C) Storage, impound charges or towing from impound lot (police-directed tow for violation of law or ordinance).
D) Freight charges or special trips for the delivery of parts.
E) Cost of shop labor or parts.
F) The removal of accessories (i.e. fog lights) to
accommodate towing and prevent damage.
G) Vehicles for hire (i.e. taxi, bus, limousine).
H) AAA does not cover boat, utility or livestock trailers
under your membership benefits.
I) Modified vehicles (lowered, lifted, oversize tire, etc.)
in ways that inhibit service.
J) Towing or reimbursement for vehicles that are not
disabled and/or are removed or impounded from
private property.
K) Any vehicle that is submerged in water.
L) Towing abandoned, unlicensed, unregistered,
illegally parked, damaged, recovered stolen vehicles, or towing to a disposal facility or to any other location where the intent is to sell or dispose of the vehicle.
M) Winching which requires the vehicle to be lifted to clear obstacles requires special equipment and is deemed a “recovery” that is not covered under normal service guidelines.
Plus RV and Premier RV may entitle you to additional coverage if the vehicle requiring service is registered as a recreational vehicle. The vehicle must contain a sleeping quarters to be covered under AAA membership benefits. The club does not guarantee the availability of repairs. For a list of AAA Approved Auto Repair facilities, contact your local AAA office or go to AAA.com.
AAA Ohio’s complete scope of service guidelines can be found at Ohio.AAA.com/ers/services/scope-of-service.html. Watch for more scope of service guidelines in the next issue of AAA Magazine.
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